Telemarketing Software Systems
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If you're looking at Salesforce.com (or MS-CRM) you will see that it is a classic "crm" system which can be highly complex and is ideal for "crm" in large corporate businesses. Making continuous calls from a list is slow due to multiple actions required to complete and set callbacks. There is no option to record call outcomes or managing callbacks automatically. Time is money, you need your people to be making as many calls as possible - even if you're not adopting the sweat-shop approach. If you can increase the number of calls by 20% then that's 20% more sales, simply because you're using a more suitable software system.
iTMS, on the other hand is designed for telemarketing and inside-sales which require continuous calling. It is far quicker and more efficient and productivity is hugely improved on the likes of Salesforce and other "crm" systems.
CRM software is general and is not designed for organised calling. In particular: The screen the telemarketers use should be easy to use and specific to that campaign. They should be able to quickly set the call result, set a callback, type notes about the call, then move on to the next one. The system should manage call-backs.
Many crm systems say they do telemarketing, but the truth is they're not built to do it. iTMS, on the other hand, was originally built to do telemarketing, and it does it a lot better than crm systems. But because iTMS is so flexible it also has a lot of crm-type functionality, so if it's crm you're looking for iTMS certainly has the key ingredients. Not only is it easier to setup and easier to use, but it's also quicker and costs less! Click here for more information.
Some systems, eg salesforce.com, have "advanced" scripts built-in, but they are really very basic. With iTMS you can choose on a campaign by campaign basis whether or not to use scripts. Not only do the scripts do automatic branching but they can also be used to confirm and collect any information. They can also set the outcome of the call and status. Click here to view a pdf with example layouts. Check out what iTMS offers (ask for a free trial).
Some systems, eg salesforce.com, tell you the job will be done - soon. iTMS will import up to 20,000 records a minute immediately that you press the import button.
In some systems it is 90% fixed, in others you can do a fair amount of customization.
But only in iTMS can you really have the screen as you need it - and different in
each campaign. Click here to view a pdf with example screen layouts.
iTMS has a specialised function for appointment setting which eliminates double bookings and also allows for unavailable times to be set. We've yet to find anything to match what iTMS can offer. Either as a special type of access to the main system, or using the PDA access.
Some systems have really limited functionality to view data in lists. iTMS can show you any columns/fields, in any order, filtered any way you like, with the standard filters of Owner and Status (try doing that with Salesforce, it's not easy).
We've searched high and low for another system that does any form of email marketing linked with its telemarketing functionality combined with statistics. iTMS does it.
$65/user/month (or £45/user/month). There are other systems that say "starting at $65", but some want 12 months payment up front, some want a setup fee, for some it really is a starting amount (you'll end up paying much more for the functionality you need), and some simply do not have comparable functionality at all. With iTMS, you pay for the number of concurrent users you need for that month. That's it. No setup fee, no extra functionality charges, no storage limits (within reason), no long term contract. With the right quantiies we are able to offer discounts.
And you don't have to be a technical wizard to do it!
Click here to request your free trial.