Recent Updates

iTMS: Call History can now be viewed via RSS

28 May 2009
You can know view your callers progress using your favourite RSS news reader

iTMS: Formatted Reports

15 March 2009
Reports can now be formatted and combined by editing a HTML document

iTMS: VCS Files

14 November 2008
VCS files can now be downloaded from the Calendar allowing easy integration without outlook and other calendar programs.

iTMS: XML Reports

22 October 2008
Reports can now be downloaded in XML format in addition to CSV and Excel formats.

iTMS: Scriptlets

18 September 2008
iTMS can now be customised further by placing custom coded scriptlets in the user_files/scriptlets folder.

iTMS: Messenger Function

18 September 2008
Users can now send instant messages to one another by going to View -> Messenger. This is configurable in user profiles. Responses can also be set to automatically send a message to a user when a particular response is selected.

Do you need a quick solution?

With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.

Your Name
Representative	First Available

How it works

• Once you are on the phone with a member of our support team, you will be directed back to this page to initiate the screen-sharing session. Complete the fields above and click the Submit button.
• You are prompted to download a small virus-free plug-in.
• With your permission, your support representative can view your screen and share control of your mouse and keyboard.
• You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.

Secondary Support Method

Click here to connect.

This method will download a small 190kb application. Upon running it will ask you to select a support representative to share your screen with.