Our Solutions

Telemarketing, prospecting and lead tracking
The telephone is one of the most efficient ways to market products and services, but only if done correctly
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Appointment setting
Manage appointments as well as callers and data.
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CRM - Salesforce.com
Integration options with Salesforce.com to make a complete system.
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Email marketing with telemarketing
Send email blasts and then call when links clicked.
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Surveys
Outbound calling asking specific questions in the form of a survey.
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Fundraising
Outbound calling, usually using a scripted approach, requesting donations or subscriptions.
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Request a Demo

Click here to request a demo or a free trial. We can do an internet meeting so it is really easy and convenient for you to see how iTMS can work for you.

Surveys

Ensure that a set of predefined questions are asked and the relevant answers are stored.

Script based surveys

The built-in scripting functionality is very good for surveys. With conditional branching in the scripts you can ensure that the right questions are asked. Collect any information by either ticking checkboxes, selecting from dropdowns or typing in.

Analysis

View a breakdown of answers, counts of each quesion and answer. Also take two questions and view the analysis of one against the other.

Data management

Allocate data to specific callers so they can manage their own accounts. The system allows you to very easily re-allocate data across team members. Import and export data as you need. There are several data cleaning tools, for example de-duplicating and telephone number cleaning. TPS (do not call) number screening ensures you manage your call lists effectively.

Auto dialing capability

Dial the phone using TAPI, VoIP, Skype or Vonage. The systems can be set to dial automatically for the next call (power dialing), or agents can click a button to dial (preview dialing).

Monitor caller activity

View live statistics to see what responses (call outcomes) have been achieved by caller. Also monitor the time they spend on call preparation, on call, and wrapup.

Reporting

Whether you want to track the number and value of orders or call details, the internal Report Writer enables to you choose from over 600 database fields with ease. Reports can be scheduled to run automatically, and even emailed as attachments. Use the Report Writer to export any data including all the survey answers.

Request a Demo

Click here to request a demo or a free trial. We can do an internet meeting so it is really easy and convenient for you to see how TMS/iTMS can work for you.