Telemarketing Software Systems
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| UK | +44 (0)1249 700230 |
|---|---|
| US | +1 646 845 1897 |
Telemarketing, prospecting and lead tracking
The telephone is one of the most efficient ways to market products and services, but only if done correctly
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Appointment setting
Manage appointments as well as callers and data.
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CRM - Salesforce.com
Integration options with Salesforce.com to make a complete system.
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Email marketing with telemarketing
Send email blasts and then call when links clicked.
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Surveys
Outbound calling asking specific questions in the form of a survey.
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Fundraising
Outbound calling, usually using a scripted approach, requesting donations or subscriptions.
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Click here to request a demo or a free trial. We can do an internet meeting so it is really easy and convenient for you to see how TMS/iTMS can work for you.
The TMS scripting manages fundraising very well, right down to taking payments.
The TMS scripting is very flexible and can cater for many different requirements. Flow charts mean creating complex scripts is easier than you may think.
Allocate data to specific callers (optional) or have everyone call from the same data set. The system allows you to very easily re-allocate data across team members. Import and export data as you need. There are several data cleaning tools, for example de-duplicating and telephone number cleaning. TPS (do-not-call) number screening ensures you manage your call lists effectively (may involve additional costs).
Dial the phone using TAPI, VoIP, Skype or Vonage. The systems can be set to dial automatically for the next call, or agents can click a button to dial (preview dialing).
View live statistics to see what responses (call outcomes) have been achieved by caller. Also monitor the time they spend on call preparation, on call, and wrapup.
Whether you want to track the number and value of donations or call details, the internal Report Writer enables to you choose from over 600 database fields with ease. Reports can be scheduled to run automatically, and even emailed as attachments. Use the Report Writer to export any data including all the script answers.
Click here to request a demo or a free trial. We can do an internet meeting so it is really easy and convenient for you to see how TMS/iTMS can work for you.