Telemarketing Software Systems
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| UK | +44 (0)1249 700230 |
|---|---|
| US | +1 646 845 1897 |
Telemarketing, prospecting and lead tracking
The telephone is one of the most efficient ways to market products and services, but only if done correctly
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Appointment setting
Manage appointments as well as callers and data.
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CRM - Salesforce.com
Integration options with Salesforce.com to make a complete system.
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Email marketing with telemarketing
Send email blasts and then call when links clicked.
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Surveys
Outbound calling asking specific questions in the form of a survey.
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Fundraising
Outbound calling, usually using a scripted approach, requesting donations or subscriptions.
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Click here to request a demo or a free trial. We can do an internet meeting so it is really easy and convenient for you to see how TMS/iTMS can work for you.
iTMS can increase productivity by as much as 40% over standard crm systems.
Click here to see why you should use iTMS for your telemarketing.
Since the purpose of iTMS is to make calls, you will see that it is very quick and efficient at making one call after another - especially when compared to standard "crm" systems. Every call must have a call result and this is usually done either automatically in the script or in a Wrapup screen if the script is not being used. The callers' screen is very configurable (in an easy way) so for every campaign that you do it can be setup with exactly what is needed each time. As you would expect, our systems offer power or preview dialing for the most efficient use of caller time.
To ensure that no callbacks are missed, you can either view a list of callbacks due "today", or set iTMS to present callback records at the time that they are due - automatically. Another option is to set alarms to popup at the appointed time.
Give your callers all the information they will need for their calls. Reduce wasted time going to other systems to look up information. Take sales orders directly in the TMS application and view sales statistics.
Efficient and maximum use of data is crucial to your operation. The TMS systems are designed to do just that. Multiple databases enable you to run multiple campaigns (maybe for clients), you can easily create a new database from a template so that all the basic settings don't have to be done again. Ensure that specific bits of information are collected during calls and that workflow is managed effectively. Importing is very flexible with drag-and-drop on any format of file. Of course, you may need to update existing records or de-duplicate against existing data, but most likely you'll want to allocate data to individuals or teams of callers. Using the Report Writer you can create lists, summaries, pivot tables(cross-tabs) and charts of virtually any data in the system. Even better you can create a report and then run it on any database, or create a consolidated report on several databases.
Keeping your various databases in synch by automatically scheduling data imports from, and exports to, other systems.
Not only can Supervisors control which database and call list callers log-on to, but they are also able to plan ahead to preset what the callers will do in the future. Of course, Supervisors are able to set what functionality callers can access and even set whether the callers only see a simple script screen or more detailed information.
Dial the phone using TAPI, VoIP, Skype or Vonage. The systems can be set to dial automatically for the next call (power dialing), or agents can click a button to dial (preview dialing).
Use the browser iTMS system for remote callers and also for clients to login to the live database to check appointments.
Track and report on everything, from the number of calls that each person has left to do, to a breakdown of call times. There are a number of predefined report screens with key information, and you are also able to create your own reports to give you exactly what you need.
The built-in Report Writer enables you to create statistical reports as well as detailed reports for exporting data back to clients.
Click here to request a demo or a free trial. We can do an internet meeting so it is really easy and convenient for you to see how TMS/iTMS can work for you.